Insert HTML text here.FAQ
Can I use the Legacy QR Code for my pet?
Yes, the Legacy QR Code can also be used to create memorial pages for pets.
What happens if my Legacy QR Code is lost or stolen?
Immediate replacement of QR Code Plaques is available once, at a 20% discount. (Plaques Only)
Are there ongoing fees for the Legacy QR Code service?
No, there are no ongoing fees. The service is a one-time payment for lifetime access.
Does the Legacy QR Code Plaque or Photo Frame withstand weather conditions?
Yes, both the Legacy QR Code Plaque and Photo Frame are designed to withstand sunlight, rain, and cold.
Who creates the video content?
Videos are created by you and uploaded to our secure site. This allows you to add, remove, and edit content before configuration.
Should I purchase a QR code first then create my video content?
It is advisable to create your content first then purchase from our store to speed up the configuration process.
How do I get my Media uploaded?
After making your purchase, you will be supplied with a media upload link.” Complete your details and upload your media on the media upload form link.
How long must the video be?
Videos can be as long as needed. Consider the impact and concentration span for the content.
Can I add background music?
Yes you can, keep music copyrights in mind.
Will my content be publicly available or accessed on the internet?
No, content can only be accessed by physically scanning the QR code.
Can the general public physically scan my QR code and access my content?
Yes, anyone who scans the QR code physically can see the content.
How do I prevent general public access when physical scans take place?
You can enable a security code. Note that this may restrict access for those without the secure pin.
How do I reset my security code if I can’t remember it?
Email our support team for assistance. Only the purchaser can request a reset.
What are the risks involved if my QR code doesn’t have a secure pin code?
There are no additional risks; the content is accessible by scanning the QR code.
How long will it take to get my QR code and have it activated?
Due to high demand, configuration and activation have a ten working days turnaround time. QR codes can be activated while in transit.
Can I make changes to my memorial page after the QR code is created?
Yes, you can update the content on your digital memorial page at any time. Send change request to our support team.
What if I need additional copies of the QR code plaque or photo frame?
Additional copies can be ordered as upgrades or separately. Contact us for more details.
Is there a limit to the amount of content I can upload to my memorial page?
Media is limited by the selected product package option selected.
Can the QR code be used for multiple locations or items?
The QR code is intended for a single memorial location or item. For multiple locations or items, separate QR codes or plaques are needed. QR Photo Frame or QR Key Chain option can be moved to any location.